Reference

Terms and Conditions for Your ok tk1 Account

These terms set out the rules for using your ok tk1 account, including how deposits via bKash, Nagad and Rocket are handled, what activity is permitted, and what happens if either side needs to close or suspend access.

Account eligibility requiredbKash, Nagad, Rocket deposits coveredLocal law and region rules applySupport available for account queries

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TERMS QUERY CHANNELS

Reach Us About Your Terms or Account

If any clause here is unclear, or if you need to query a transaction, a withdrawal hold, or an account restriction, our Bangladesh support team is the right place to start. You can reach us through live chat on the platform, by email, or through the in-app help section. We aim to respond to account and terms queries as quickly as the channel allows — live chat is the fastest path for anything time-sensitive.

Team online

Live Chat

Open the chat icon from any page in your account. This is the fastest channel for deposit queries, account access issues and terms clarifications during support hours.

Email Support

Send your query with your registered account details to our support address. Useful for detailed questions about withdrawal verification or account closure under these terms.

In-App Help

The help section inside your account covers the most common terms questions — wallet limits, verification steps and what triggers an account review — before you need to contact us.

What These Terms Actually Cover

ok tk1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and ok tk1 the moment you open an account and start using the platform. They cover how your wallet works, how deposits clear through bKash, Nagad and Rocket, how withdrawals are processed after identity verification, and the conditions under

1
which your account can be restricted or closed. You are responsible for keeping your login credentials secure — any activity on your account is treated as authorised unless you report it to our support team promptly. We may update these terms from time to time. When
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that happens, we will notify you through the platform and the updated version takes effect on the date shown. Continued use of your account after that date means you accept the new terms. If you do not agree, you should stop using the platform and contact
3
support to close your account. These terms do not override any applicable law in your jurisdiction. Where local regulations conflict with anything here, local law applies. Eligibility to use ok tk1 depends entirely on the rules in your region — it is your responsibility to confirm
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that using the platform is lawful where you are located.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Handling Under These Terms

We take the security of your account and your payment data seriously. Wallet transactions through bKash, Nagad and Rocket are processed over encrypted connections, and your account details are never shared with third parties outside of what is required by law or payment processing. Under these terms, you have the right to request a copy of the data we hold on you, to ask for corrections, and to request account closure at any time by contacting support.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal compliance obligations. You can request a summary of what we hold by contacting support.

Account Security

Two-factor verification is available for your account login. We strongly recommend enabling it from your account settings — any access using your credentials is treated as authorised.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your wallet preferences. No tracking cookies are placed without your acknowledgement on first visit.

Contact for Changes

To request data corrections, account closure, or a copy of your records, reach the support team via live chat or email with your registered account details and the specific request.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how these terms work in practice — covering account access, wallet rules, eligibility and what to do if something goes wrong.

These terms apply to anyone who opens and uses an ok tk1 account. Eligibility depends on your local law and whether you are in a supported region — check your local rules before registering.

Yes. We may update these terms and will notify you through the platform when we do. The updated version takes effect on the date shown. Continued use of your account counts as acceptance.

Contact support with your transaction reference and the amount. We will check the confirmation status on our end and work with you to resolve it. Nagad and bKash both generate a reference you should keep.

Yes. We may restrict or close accounts that breach these terms, show signs of fraudulent activity, or where local eligibility rules change. We will notify you where we are permitted to do so.

Contact our support team via live chat or email with your registered account details and a clear data request. We will respond in line with applicable law and our retention policy.

You are responsible for confirming that using ok tk1 is lawful in your location. If local law prohibits it, these terms do not override that — you should not open or continue using an account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Your ok tk1 Account

Reach Us About Your Terms or Account

Live Chat

Email Support

In-App Help

Account Security and Data Handling Under These Terms

Data Retention

Account Security

Cookies and Tracking

Contact for Changes

Frequently Asked Questions About These Terms

01 Who do these terms apply to?

02 Can ok tk1 change these terms after I have registered?

03 What happens to my bKash or Nagad deposit if there is a dispute?

04 Can my account be restricted or closed under these terms?

05 How do I request a copy of my account data?

06 What if local law in my region prohibits using this platform?

Terms & Conditions

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