Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash and Nagad deposits, verify withdrawals and keep you updated on game results. This policy explains what we gather, how we use it and who you contact to request changes or deletions.

Account securityPayment dataDevice identifiersContact preferencesCookie use
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ok tk1 How We Handle Your Account Information
CONTACT PRIVACY TEAM

Reach Us About Your Data

If you want to see what information we hold, update your contact details, or request account closure and data deletion, our Bangladesh support team handles every privacy request. Use any of these channels and mention your registered mobile number so we can verify your account before making changes.

Live Chat Open the chat icon in the bottom corner of any page. Tell the agent you need privacy or data help and they will walk you through the request form and verification steps right there in the chat window.
Email Request Send your data request to our support email address listed in the account settings footer. Include your registered mobile number and describe what you need—data export, correction or deletion—and we reply within two business days.
Account Settings Log into your account, open settings and look for the privacy section. You can update your contact preferences, turn off promotional messages and submit a data-access request directly from that panel without leaving the page.
DATA SAFEGUARDS

How We Protect What You Share

We encrypt every session between your device and our servers so login credentials, wallet codes and bet histories stay private. Cookies remember your language choice and session token but never store your bKash PIN or Nagad password. We retain transaction logs to resolve disputes and meet regulatory record-keeping standards, then archive older records after the required period. If you want to change how we use your data or close your account entirely, reach out through any support channel and we will process your request within a few business days.

SSL Encryption

Every page you visit—from the lobby to the cashier to the bet slip—runs over an encrypted connection. Your mobile wallet transaction codes and account password never travel in plain text, even on shared Wi-Fi in Dhaka or Chittagong.

Cookie Policy

We use session cookies to keep you logged in and remember your preferred language and currency. We also drop analytics cookies to see which game categories visitors open most often so we can improve the lobby layout. You can disable third-party cookies in your browser settings.

Data Retention

We keep your account profile and transaction history for as long as your account stays open, plus the period required by anti-fraud and financial-record regulations. Once you close your account and request deletion, we remove personal identifiers within thirty days and archive only anonymised records.

Your Rights

You can ask for a copy of the personal data we hold, request corrections if your contact details change, opt out of promotional emails, or close your account and request full deletion. Contact live chat, email support or use the privacy form in account settings to start any of those processes.

Common Questions About Your Data

We ask for your mobile number, a password and your date of birth to verify age and create your login. When you make a bKash or Nagad deposit, we capture the wallet transaction reference to match the payment to your account balance.

We do not sell or rent your contact details to third parties for marketing. We share transaction identifiers with payment processors like bKash and Nagad only to confirm deposits and withdrawals, and we may disclose records to regulators if required by law in eligible regions.

We remove personal identifiers within thirty days of account closure and keep only anonymised transaction records to meet anti-fraud and financial-record regulations. After the required retention period, we archive those records so they are no longer accessible in live systems.

Yes. Log into your account, open settings and submit a data-access request, or contact live chat or email support with your registered mobile number. We will send you a report of your profile details, transaction history and contact preferences within two business days.

Open account settings, find the communication preferences panel and toggle off promotional emails or SMS alerts. You will still receive important messages about withdrawals, security alerts and account changes, but no marketing offers.

Change your password immediately in account settings, then contact our live chat or email support. We will review recent login locations and device fingerprints to confirm whether unauthorised access occurred, and we can temporarily lock your account while we investigate.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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